At Wetherby Furnishings, we prioritise customer satisfaction and aim to provide you with high-quality products and exceptional service. We understand that there may be instances where a return is necessary, including cases where the product arrives defective. To ensure a smooth and hassle-free experience, we have meticulously crafted the following returns policy, which is designed to uphold your rights as a consumer while adhering to UK consumer protection laws.

1. Returns Eligibility

1.1 To qualify for a return, the following conditions must be met:

– The item must remain in its original condition, unused, and undamaged.

– Return requests must be submitted within 14 days of receiving the product.

– Proof of purchase, such as an order confirmation or receipt, must be provided.

1.2 Please note that certain items are exempt from our return policy, including:

– Custom-made or bespoke furniture.

– Products that have been assembled or modified by the customer.

– Items damaged due to misuse, negligence, or improper care.

2. Return Procedure

2.1 Initiating a return is a straightforward process:

– Contact our dedicated customer service team to request a return authorization (RA) number. Our team will guide you through the next steps.

– Securely package the item in its original packaging, ensuring all accessories and manuals are included.

– Clearly label the package with the provided RA number.

– Arrange for the return shipping of the item to our designated warehouse address.

2.2 Unless the return is due to a manufacturing defect or an error on our part, customers are responsible for covering return shipping costs.

3. Defective Products

3.1 In the unfortunate event of receiving a defective product, please notify us within 14 days of receipt.

3.2 Rest assured, we are committed to swiftly addressing defective product concerns. We will either arrange for a replacement to be promptly dispatched to you or provide detailed instructions for repairing the item.

3.3 Return shipping costs for defective products will be fully covered by Wetherby Furnishings as part of our commitment to customer satisfaction.

4. Inspection and Processing

4.1 Upon receiving the returned item, our expert team will conduct a thorough inspection to ensure it meets the necessary eligibility criteria outlined in section 1.

4.2 Once approved, refunds will be processed within 14 days to the original method of payment. Please note that refunds will be issued for the purchase price of the item, less any applicable restocking fees or return shipping costs.

4.3 In cases where returns do not meet eligibility criteria, customers will be promptly notified, and the item will be returned to them at their expense.

5. Restocking Fees

5.1 Restocking fees may apply to returns not associated with manufacturing defects or errors on our part. Any applicable fees will be communicated transparently to customers before processing the return.

6. Manufacturer’s Warranty

6.1 Our products are backed by comprehensive manufacturer warranties, varying based on the product. We encourage customers to review warranty terms and directly engage with the manufacturer for any warranty-related inquiries or claims.

7. Your Legal Rights

7.1 It’s important to note that our returns policy does not diminish your statutory rights as a consumer under UK law.

8. Contact Us

8.1 Should you have any questions or concerns regarding our returns policy, our dedicated customer service team is here to assist you. Your satisfaction is our top priority, and we are committed to ensuring your experience with Wetherby Furnishings exceeds expectations.

We sincerely appreciate your understanding and cooperation in adhering to our returns policy. Thank you for choosing Wetherby Furnishings for all your furniture needs.